Owner FAQ

Our goal is to find suitable tenants as soon as possible. To do this, we use various advertising platforms. With our many years of experience, we have a very fast turnaround time.

Tenants pay the application fee online when they apply. We use this fee to enable credit checks.

We perform market comparisons, look at market demand, and of course, get your input.

Yes, we screen all prospective tenants. The screening process covers criminal history, a credit check, rental history, and employment verification. This process lowers the risk of admitting problematic tenants.

Please check with your insurer to make sure that you can keep your current coverage. Before starting to manage, we need to see proof of your insurance. Your insurance won't cover the tenants' personal belongings. Therefore, we require all our renters to provide proof of renters’
insurance. This greatly helps to solve emergency issues.

In addition to paying a security deposit and first month’s rent, they must provide proof of renters’ insurance and proof that all utilities have been set up in their name.

When your tenant moves out, we inspect the property's condition thoroughly. In accordance with the lease, their security deposit will be returned minus any deductions for damages

We do move-in and move-out inspections. We can also inspect the property prior to lease renewals. In addition, we do periodic drive-by inspections. This ensures that the property remains in good condition.

When tenants move into your property, all utilities will be transferred into their name unless the property type provides some paid utilities such as trash pick-up or water. HOA dues are paid by the owner.

Our lease agreements contain strict rules about rent payment delays or failures. Tenants will be charged late fees when rent payments are not made on time. Continuing payment default will result in eviction.

We will repair all damage using our licensed and professional partners. Before the repairs begin, we'll inform you about the details. When we get your permission, we'll begin the work at the earliest moment possible. All maintenance and repairs are done using high-quality vendors at their best price.

You will be able to access regular statements for income and expenses. Each statement will include a copy of any paid invoices. You will also have access to tenant leases and move out statements.

Allowing pets and smokers isn't something you would be obliged to do. When it comes to pets, you should keep in mind that being too strict could cost you a considerable amount of prospects. However, it is always your decision to allow pets or not to allow pets. We normally look at pets on a case-by-case basis. We do not allow smoking inside any of our properties.

No, property management means that you can still have a say in every decision that is made. Also, you can choose the level of how much you want to be involved in smaller-scale choices.